SHIPPING & RETURNS
Thank you for choosing Respire. We are committed to delivering your orders promptly and efficiently. Our shipping policy outlines important information regarding the shipment of our products to ensure a smooth and satisfactory experience for our customers.
We currently ship to addresses within the United States. Please note that some locations may have limited shipping options or additional fees.
Order Processing Time:
Once your order is placed and payment is successfully processed, we strive to process and ship your order within 3 business days. Please note that order processing time may vary during peak seasons or promotional periods. We appreciate your patience during these times.
We work with reputable shipping carriers to ensure reliable and timely delivery of your orders. The available shipping methods will be displayed during the checkout process. You can choose the option that best suits your needs. Please note that shipping costs may vary depending on the selected shipping method, order weight, and destination.
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also log in to your Respire account to view the status of your order and track the shipment.
The estimated delivery time depends on the shipping method chosen and the destination of the package. Please note that delivery times may be subject to delays due to unforeseen circumstances such as weather conditions or customs clearance procedures.
Shipping fees are calculated based on the weight of the package, the destination, and the chosen shipping method. The shipping costs will be displayed during the checkout process before you finalize your order.
For international shipments, please be aware that additional customs duties, taxes, or fees may apply. These charges are the responsibility of the customer. Customs policies and import regulations vary by country. We recommend contacting your local customs office for more information regarding any potential additional charges.
In the event that a package is undeliverable due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping fees incurred for re-delivery or package return. Please ensure that the shipping address provided during checkout is accurate and complete.
Return & Exchange Policy
Thank you for choosing Respire. We strive to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your satisfaction.
Eligibility for Returns:
Products must be purchased directly from Respire's official website or authorized retailers.
The product must be unused, in its original packaging, and in the same condition as when it was received.
Returns must be initiated within 30 days of the original purchase date.
To initiate a return, please contact our customer support team either by phone or email. They will guide you through the return process. Provide the necessary details, including your order number, contact information, and reason for the return. Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number, along with instructions on how to proceed.
Shipping and Handling:
Customers are responsible for the shipping and handling costs associated with the return, unless the return is due to a product defect or an error made by Respire. We recommend using a trackable shipping service and purchasing shipping insurance for your protection. Respire will not be held responsible for any packages lost or damaged during the return shipping process.
Once your returned product is received and inspected, we will notify you of its status.
If approved, a refund will be issued to the original payment method used for the purchase.
Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.
The following items are not eligible for return:
Opened or used products. Products not purchased directly from Respire's official website or authorized retailers.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team immediately. We will assist you in resolving the issue and provide a replacement or refund, depending on the circumstances.
Please note that this return policy is subject to change without prior notice. We encourage you to review the policy on our website or contact our customer support team for any updates or clarifications. For any further questions or assistance, please don't hesitate to reach out to our customer support team.